Free Shipping Policy
Free Shipping on orders $200+
Any order that is $200 or greater in the United States will ship with free standard shipping*. Shipments are usually received within is 5-8 business days from the date the package leaves our distribution facility.
SHIPPING:
Leo’s Whole Foods currently ships to US destinations only. All orders are processed within 2-3 days. Orders are shipped from U.S. through FEDEX/UPS/DHL/USPS, and the estimated delivery time is up to 5 working days for domestic shipments from the date the order is processed.
SHIPPING ADDRESS:
The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Leo’s Whole Foods is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please contact us immediately at leoswholefoods@gmail.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will always try to help correct any mistakes entered in the process of ordering.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for reshipment costs on the package; alternatively, we can refund the cost of the order minus a 3% restocking fee.
E-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.
MISSING PACKAGES AND RETURN POLICY:
Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn’t deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.
It is the customer’s responsibility to read the shipping options before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.
Leo’s Whole Foods does not offer exchanges or product returns due to the perishable nature of our products. Please contact our consumer relations team immediately if you experience any issues with your order.
Ph: 702-929-9103
Hours 10am ET – 5pm ET, Monday through Friday
leoswholefoods@gmail.com